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Shipping Policy

Most in-stock orders, placed before 10:00 AM PST, are shipped in the same day (Not guaranteed)

  • Most orders shipped by Canada Post are delivered 1 to 5 business days after being placed. Please keep an eye on the email address you provided on the order.
  • Flat rate/free shipping uses DHL that might take three to four weeks depending on order and location.

Shipping Method

  • Orders are shipped through Canada Post/DHL regular/express services.
  • Our company is unable to ship to P.O. boxes.
  • Same Day delivery is unavailable.
  • There is no pick-up option.

Refund Policy

An authorized refund will be made only to the same PayPal or Debit/Visa Card account used for order placement.

Cancellation / Return / Exchange Policy


  • Altered or washed garments are not returnable.
  • Shipping and handling charges are not refundable.
  • Returns must be authorized by tofunmail.com.
  • Returns without original packaging will be refused.
  • Claims must be made within 7 days from receipt.
  • Items must be sent Freight Pre-Paid.
  • Please allow up to 10 business days for credits to be processed.


  • Due to the nature of online ordering and shipping costs, exchanges are treated the same as returns.


  • Order cancellation can only be made before the order is sent into picking – this typically happens within ten minutes of hitting ‘Place Order’, even outside of our operating hours. Please always thoroughly double check your order details before placing, as our ability to make changes is extremely limited once the order is in progress.
  • Once shipment occurs, the return policy is in effect.

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